Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Policy

SeaCoast Financial, LLC is committed to all Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) regulations. Our policy is designed to ensure ethical business practices, consumer protection, and regulatory compliance.

Policy Objectives:

• Transparency: Provide clear, concise, and accurate information regarding loan products and services to consumers.
• Fair Practices: Ensure all marketing, disclosures, and service practices are free from deception, confusion, coercion, or discrimination.
• Consumer Protection: Safeguard consumers from abusive practices that exploit vulnerabilities, including excessive fees, complex terms, or predatory practices.
• Compliance: Adhere to all applicable federal and state laws, including the Dodd-Frank Act.

Key Provisions:

Marketing and Advertising:

1. All advertisements and promotional materials will accurately represent loan terms and conditions.
2. Misleading statements, hidden fees, and bait-and-switch tactics are strictly prohibited.

Loan Terms and Disclosures:

1. Full disclosure of loan terms, including interest rates, fees, and repayment obligations, in plain language.
2. Borrowers will have access to a summary of key terms prior to signing any agreement.

Training and Education:

1. Regular training sessions for all employees to ensure understanding and compliance with UDAAP standards.
2. Ongoing updates to policies and practices based on regulatory changes or identified risks.

Complaint Resolution:

1. A structured process for handling consumer complaints, with a focus on resolving issues fairly and efficiently.
2. Feedback from complaints is analyzed to identify and mitigate potential UDAAP risks.

Monitoring and Auditing:

1. Regular internal audits to evaluate compliance with UDAAP standards.
2. Use of external audits and third-party evaluations to maintain program integrity.

Enforcement:

Failure to comply with the UDAAP policy will result in corrective action, including termination of employment or contractual relationships.  SeaCoast Financial, LLC will report any significant violations to regulatory authorities as required by law.